Shipping Policy

Thank you for visiting and shopping at Oral Mart . Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
USPS Standard 3-5 business days Flat Rate: $4.99

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Oral Mart ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Oral Mart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Oral Mart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to those countries, United Kingdom, Germany, Italy, France, Spain and Japan. Orders will be shipped out directly from our European or Japan Fulfillment Centers.

Return and Refund Policy

Oral Mart is committed to provide our loyal customers with the best online shopping experiences & 100% satisfaction. We welcome your feedback (No matter is positive to encourage us or negative to make us to improve our mouth guards. ) and try to improve the online shopping experience of our loyal customers, while working on your feedback or product reviews and we are always ready to go above and beyond your expectation.

How to Issue A Refund

In case you are unsatisfied with the received purchase, we request you to reach us at info@oralmart.com with your order details, and we will email back to you at the earliest convenience.

Returns

we are happy to assist you with returns subject to following criteria:

The products should be purchased only from OralMart.com and not from any other retailer be it online or offline.

  • Return request should be raised within 14 business days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period.
  • Products should be unused with all the tags and original packaging should remain intact and should be sent along with the products.
    Product should reach us in sellable condition.
  • Kindly note that during a promotion, specific rules will apply for returning a promotional product or freebies if the correct product has been delivered, only in case we send a wrong product or wrong size we will accept return.
  • Delay in receiving the order

If you don’t receive your products and you can’t track it, we recommend reaching us by mail so that we can assist you with right details. We shall handle such issues strictly and take necessary steps to resolve it at the earliest.

In such an event, we can cancel your order and process your refunds the money in your banking account or track your order and expedite the shipment.
you will not be entitled for any cash refunds as per our policy.
Return will only be made in form of credit to your Bank account
Damaged, Wrong product, Exchanges

Post receipt of the returned Products, our team will inspect the same. Once approved as an eligible return, we will initiate the refund for your transaction and in case of exchange we will update your details and ship you the right products. In either scenario your return or exchange issue will be closed within 1-2 weeks of our receiving of the return package from you. You will be responsible for paying for your own shipping costs for returning your item.

Depending on your location, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $30, you should consider using a traceable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds:

We may provide Refunds in the event of:
(i) In certain situations partial refunds might be granted if applicable (items not in original condition, damage or missing part, items returned more than 14 days after delivery
(ii) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
(iii) Return of products purchased by the Customer, subject to eligibility for return.

Refunds Policy

If you have paid using a credit card, refund will be credited to your credit card account, within 5 to 7 business

If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days.
However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.
Except for the events as explicitly stated in this Policy, you will not be entitled for any refund
Refund Timelines

We usually initiate eligible refunds within 5 business days from receipt of products at our warehouse. You will also be informed via email on the refund status.

Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing time lines provided by the banks.

Special Note

Since the products are displayed online on different screen resolutions, there may be possibilities that colors or design of the product delivered may vary in actual colour. Customers are requested to read all the details and disclaimer on product page before placing the order.